Sunday, August 28, 2011

Instructions


To be instructed is to be guided. Instructions are the step by step guidance into predetermined future. For an extra-ordinary living man will have to first decide what he wants, then his spirit receive sets of instructions to attain them. The forces of life will take you through the kind of life you desire.

Until your instruction is complete you don’t challenge the norm, you don’t make news without complete instructions. This singular principle distinguishes between a wholesome personality and half baked type.

Servants and apprentices are challenged to be patient, make sure that your instructions are complete. Instructions make winners not size. Battles in life are won by complete instructions. Wondering generality do not make for success, be specific in your instruction.

Instructions come in two ways:

1. The day to day teaching of the master to the apprentice to achieving the daily job.

Everyone must answer this sincere question of life: Whose apprentice are you? Everyone else may be satisfied by your performance, but until your master gives a thumb up, you are not there yet! The master is that person whose opinion matters per time. Masters do change at different season and per different area and assignment of our lives. Timothy had Paul; the disciples had Jesus, The Christ, who is your master?

You must have someone you are accountable to. Someone must be blessing you.

2. The internal guidance system in every man will instruct him on what to do, per time.
This makes season and determines when the cloud of glory is moving from a particular place to the other, from a particular assignment to the other.

An important instruction that must be gotten right is the instruction pertaining to location or place of assignment, your place of abode, your geographical location, this is important because God made places before He made people.

Maize cannot grow on the same soil necessary for the flourishing of rice. The former needs a well drained soil, but the later is in a deep desire for overflowing water content. Locate your soil.

Find your instructions.

Wednesday, August 24, 2011

I'm feeling generous

Life in itself should be live by giving. Trust me feeling generous is of God. The primary existence of man is to give and keep giving endlessly.
If you are not giving you may be close to death.

Giving should be qualified. Who you give to determines what you are connecting to. Give to everyone in need, whose heart flow with yours, don’t waste your resources if there are no heart to heart connection.

Help someone today. Give your best to lead a friend to profit, just be the source of joy for someone today.

Be generous, generousity is a higher passion than just giving. To be generous is looking out for what to do in an attempt to benefit someone, who may not be able to pay you in return or don’t even expect it.

I’m feeling generous
Time and season of life have a way of paying generousity.
Kindly be generous.

Wednesday, August 10, 2011

10 Ways to Enchant Your Customers

I love to do business with small businesses -- in-store, online, for myself, for others, for pleasure, for work -- it doesn't matter to me. I love to find great products and services made by entrepreneurs who are trying to change the world. And I love to help small business owners because they aren't flying around in corporate jets and lunching with investment bankers.

That being said, here are 10 ways that small businesses become more successful by enchanting their customers.

1. Put likable, competent and passionate people on the front line. I prefer to interact with employees who smile, know what they're talking about, and love what they sell. However, companies often put the lowest- paid, least-experienced employees behind the counter or at the front desk and hope for the best. This doesn't make sense. Ask yourself this question: Is the first impression of my business a good one? Because if it's a bad one, it may also be the last one.

2. Show me that you trust me. If you don't trust me, I'm not going to trust you. Look at the small businesses that became huge: Zappos tells me that it trusts me because it pays shipping in both directions. Nordstrom takes my word for it if I say merchandise was defective. Amazon lets me return a Kindle book for seven days -- I can read most books in seven days!
If you trust me, I'll trust you, and we can build a relationship.


3. Remove barriers to entry. Make it easy to get started with your product or service. Don't ask people to fill out 10 fields of personal information to open an account. Don't throw up a CAPTCHA system that requires fluency in Sanskrit. Don't require an appointment for a consultation. Instead, create a slippery slope that enables people to start doing business with you quickly.


4. Make it easy to give you money. Once people decide to adopt your product or service, make it easy for them to give you their money, attention or eyeballs. This requires accepting multiple methods of payment, adopting easy-to-use shopping carts, and reasonable shipping and handling charges. If there's anything worse than a company that tries to get my money with a crappy product, it's a company that makes it hard to give it my money for a great one.


5. Go deep in a segment. The Stanley Market in Hong Kong contains dozens of shops, and many of them sell a range of t-shirts, souvenirs, toys, luggage, electronics and cameras. You get the sense that these stores sell anything to make a buck. The only place that I bought something there was Tam's Art Gallery because it sells only "chops" (a stamp or seal made from stone). Since there's only one thing to buy at Tam's, it's easier to believe that this store really understands its business. My advice is that you focus on one thing whether it's selling t-shirts (Threadless), toys (CheekyMonkey), luggage (Edwards Luggage), electronics (Fry's), cameras (Keeble & Shuchat) or yogurt (Miyo Yogurt).


6. Sell something that's DICEE. This acronym defines the five qualities of great products and services: deep, intelligent, complete, empowering, and elegant. A DICEE product or service is a full-featured one (deep) that shows you understand my needs (intelligent), comes with support (complete), makes me better (empowering), and is easy to use (elegant). As you create your offerings, ask yourself if they are deep, intelligent, complete, empowering and elegant.


7. Enable hands-on trial. Assume that your customers are smart and let them decide for themselves instead of bludgeoning them into a sale. Give them the ability to try your product or service with hands-on areas or demo versions. This concept works whether you're buying a car, sampling a dessert, trying a camera, or buying a power tool. Once you've got me to try something, half the battle is over, and if you tell me that I have to buy something to try it, you've lost me.


8. Communicate with salient points. How many people truly understand what a gigabyte of storage means? A much better way to communicate the capability and capacity of your products and services is with salient points. For example, the number of songs a device can store is more illuminating than the number of gigabytes of storage capacity. You may find this harder to believe, but telling me how much weight I'll gain by eating your food would make me eat at your restaurant more often because this salient point shows that you care about my health.


9. Deliver bad news early. Products have problems, deliveries are delayed, and employees get sick. Many businesses try to minimize the effect of bad news, but when the inevitable issue arise, be proactive and tell them about the problem before they discover the hiccup for themselves. And to get on top of your game, let them know how you'll solve the problem at the same time that you're letting them know it exists.


10. Consider all the influencers. There is a difference between the person who pays for something and the person who makes the decision to buy something. Many companies assume it's the same person, but that's not necessarily the case. Key influencers can include a spouse, sibling, colleague, parent, grandparent or child. Who is the true head of a household isn't so clear these days, so appeal to all the influencers. In my case, it's my daughter, by the way.
The single most powerful way to enchant me is a "yes" attitude, and this attitude encompasses all 10 points. It means that you believe that the customer is right and reasonable until proven wrong and unreasonable. Custom order? No problem. Early delivery? No problem. Return for full credit? No problem.
The math might show that if you did this for everyone, you'd go broke, but not everyone will ask for such treatment. In fact, very few will, and those that do will become your greatest evangelists, so they're worth the exception.

Friday, August 5, 2011

DONT TAKE DEFEAT SERIOUSLY

Never take defeat so seriously. Never, not again!

What is a defeat?
A temporary setback indicating that your plan is not complete, try again.
Always see opportunities in the defeat that comes your way, don’t take them seriously.

Life is like the flow of water and the swimming of fish in the ocean. Fishes are to swim against the flow of water, which is challenging so to say, the moment you find a fish swimming in the direction of water, that indicates death.

Don’t be quick to jump out calling for rescue when we find the forces of life pushing at us, rather re-strategies to enjoy the experience. We can tell fishes enjoys the process, it’s become natural for them.

Always find a place to meditate, reflect on your plans. Be guided by the sharpest thought within your soul. Follow that light of insight within you as result of your meditation.
He that has the light takes the lead.

Don’t rush out of a defeat with the feeling of a failure. You didn’t fail, the event did. You are a success. You are not just some kind of experiment or laboratory test. You are the handwork of the only perfect one; you are too loaded to fail.